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*Return & Refund Policy* 

Please read carefully

Our Return and Refund Policy was updated on Nov. 2023

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Thank you for shopping at Heart of the Moon Shop!

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If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

 

The following terms are applicable for any products that You purchased with Us.

 

Interpretation and Definitions

 

Interpretation

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

 

For the purposes of this Return and Refund Policy:

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  • “Organization” (referred to as either "the Organization", "We", "Us" or "Our" in this Agreement) refers to Heart of the Moon and affiliates The Thomas Gallery and Heart of the Moon Cartomancy.

     

  • “Goods” refers to the items offered for sale on the Service.
     

  • “Orders” means a request by You to purchase Goods from Us.
     

  • “Service” refers to the Website.
     

  • “Website” refers to Heart of the Moon, accessible from https://www.tomgower.com/
     

  • “You” means the individual accessing or using the Service, or the organization, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Order Cancellation Rights

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On orders issued from our Shop, You are entitled to cancel Your Order within 7 days without giving any reason for doing so.

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The deadline for canceling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

 

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We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, some fees may apply to reimburse payment.

 

Conditions for Returns

 

In order for the Goods to be eligible for a return, please make sure that:

 

  • The Goods were purchased in the last 20 days

  • The Goods are in the original packaging

  • The following Goods cannot be returned:

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     - The supply of Goods made to Your specifications or clearly personalized i.e., customized

     - The supply of Goods which are not suitable for return due to health protection or                      hygiene reasons i.e., chemical contamination

 

We reserve the right to refuse to execute the Return & Refund policy, and refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Returning Goods

 

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

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Heart of the Moon

105 Watchia Road

Box 588

Chisasibi, Quebec, CA

J0M 1E0

 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

 

Gifts

 

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

 

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.


 

Contact Us

 

If you have any questions about our Returns and Refunds Policy, please contact us:

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We currently do not have a policy for lost or stolen Goods while in the shipping transit.

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